Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Products & Services Industries practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. Products & Services Industries includes multiple sectors: Automotive, Energy, Entertainment, Media & Communications, Industrial Products, Private Equity, Retail & Consumer, Technology, and Utilities.
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center. We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer. Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
Position/Program Requirements
Knowledge Preferred:
-Demonstrates expert level industry AND consulting experience in digital change: mobile, digital marketing / demand generation, user experience, digital payment methods, and/or digital or ecommerce (B2B and/or B2C). Additional experience in business operations modeling, design and implementation is a plus.
'-Demonstrates expertise of digital change emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes, and articulating a vision for the future of the business through thought leadership.
'-Demonstrates expertise and a proven record of success leading complex projects related to digital change
'-Proven expert level knowledge of digital change technologies and how they impact the overall digital strategy
'-Demonstrates expertise and a proven record of success with driving business development and sales with clients in the $2-4 million range annually
'-Proven extensive record of successful interactions with senior leadership in client organizations, especially within digital change in the customer space
Skills Preferred:
Demonstrates expert-level leadership abilities that include the following:
'-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
'-Leveraging industry knowledge and analytical skills, especially as it relates to project management and project facilitation;
'-Leading and/or facilitating teams and develop client proposals, leveraging extensive business development and relationship management know-how;
'-Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;
'-Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation;
'-Business transformation skills with a track record of successful change enablement with quantifiable results;
'-Expert level analytical skills with the ability to translate complex problems into simple and actionable tasks.
-Prior consulting experience in a large firm is strongly preferred
Minimum Years of Experience Necessary:
8
Minimum Degree(s) and Certification(s) Required:
Bachelor's Degree Required, Master's preferred
Additional Requirements
Must be willing and able to travel 75-80% of the time, depending on client needs
Additional Information
Entertainment, media and communications (EMC) Sector Director for New York Metro. Candidate would assist E&M leadership continue to expand and penetrate key entertainment and media accounts, focused on some combination of the following sub-sectors; broadcast, publishing, music, internet services, advertising, and sports entertainment. Candidate should have a strong consulting background, with a proven track record in consultative selling and delivery and / or have deep industry experience with a proven track record of success. Must be able to multi-task across key accounts, demonstrate analytical problem solving skills and the ability to develop strong client relationships.
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